UX Designer & Researcher · Memphis, TN

I bring clarity to complex systems and the people who depend on them.

I'm a UX designer and researcher with a background in anthropology. I study how people actually work, then design the tools that fit it: from interviews and process maps to tested Figma prototypes.

See the case study Download resume

Selected work

R Remarketing

Client

Assignments

Work queue

Add New Assignment

Not reviewed

Search queue

2 selected

Repo date ↓	VIN	Client	Location	Agent of record	Vehicle	Keys	Intake miles	Agent CR
2/09/26	12345678900987	Client B	Tow Yard A Memphis, TN	Agent A	2022 Honda Civic	Yes	17,418	View CR
2/17/26	09876543211234	Client A	Tow Yard A Memphis, TN	Agent B	2019 Toyota Tacoma	No	24,788	View CR
2/18/26	09875432781234	Client A	Tow Yard A Memphis, TN	Agent B	2019 Toyota Tacoma	No	24,788	View CR
2/19/26	09876743211234	Client A	Vehicle Lot Non-certified lot Memphis, TN	Agent A	2019 Toyota Tacoma	No	24,788	View CR
2/20/26	09456543211234	Client A	Tow Yard A Memphis, TN	Agent B	2020 Ford F-150	Yes	41,302	View CR
2/20/26	09456543211871	Client B	Tow Yard A Memphis, TN	Agent A	2018 Toyota Camry	Yes	58,110	View CR
2/20/26	09456543212205	Client A	Tow Yard A Memphis, TN	Agent B	2019 Toyota Tacoma	No	24,788	View CR
2/20/26	09456543213390	Client A	Tow Yard A Memphis, TN	Agent A	2021 Nissan Altima	No	33,940	View CR
2/20/26	09456543214412	Client B	Tow Yard A Memphis, TN	Agent B	2019 Toyota Tacoma	Yes	24,788	View CR
2/20/26	09456543215067	Client A	Tow Yard A Memphis, TN	Agent A	2017 Chevrolet Malibu	No	71,205	View CR
2/20/26	09456543216128	Client A	Tow Yard A Memphis, TN	Agent B	2019 Toyota Tacoma	No	24,788	View CR
2/20/26	09456543217743	Client B	Tow Yard A Memphis, TN	Agent A	2020 Honda Accord	Yes	29,516	View CR
2/20/26	09456543218809	Client A	Tow Yard A Memphis, TN	Agent B	2019 Toyota Tacoma	No	24,788	View CR

Showing 1–13 of 95

Featured case study · Enterprise workflow tool

Replacing a 15-year-old legacy tool for a 20+ person remarketing team

Six months of discovery research and UX for a tool people rely on every day, while the old system had to keep running.

Discovery research Workflow mapping Figma prototypes Usability testing

Read the case study →

Case study · Internal enterprise app

Bringing billing into the system where the work already happens

A new module that moves a recovery team's billing out of two external tools and into the application they already use.

Read the case study →

Case study · UX research

What helps graduate students succeed?

A mixed-methods study of master's students during the shift to virtual learning, from IRB and interviews to a board readout. It surfaced "time capital."

Read the case study →

How I work

Anthropology taught me to study how people really work, not how a process diagram says they do.

Understand

Interviews with users and subject-matter experts, and watching how work actually gets done.

Map

Current-state process maps that show where work breaks down.

Design & test

User flows, wireframes and Figma prototypes, tested in moderated and unmoderated sessions.

Hand off

As a Certified Scrum Product Owner, I turn research into user stories and acceptance criteria engineers can build.

Let's talk

I'm looking for UX research and design roles on complex, workflow-heavy tools.

memphiserin@gmail.com

Download resume (PDF) LinkedIn